Returns & Exchanges
We want you to love your jane iredale makeup as much as we do, which is why we offer a 30-day satisfaction guarantee on all purchases made through our official website. If a shade isn't a perfect match or a product doesn't meet your expectations, we are happy to facilitate a return or exchange.
Initiate Your Request
Visit our online Returns Portal and enter your order number and zip code to select the items you wish to return or exchange.
Print Your Label
Once your request is approved, download and print the prepaid USPS shipping label provided via email.
Package Your Items
Securely pack the products in their original packaging, include the packing slip, and affix the return shipping label to the outside of the box.
Receive Your Refund
Drop your package at any USPS location; once received at our warehouse, your refund or exchange will be processed within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing